Policy

Cancellation policy

You pay for your appointment when you book. This page says when you get your money back.

If you cancel at least 48 hours before your appointment starts

You get a full refund. It happens automatically. The money goes back to the card or account you paid with.

If you cancel less than 48 hours before your appointment starts

There's no automatic refund. I look at each case and decide whether to refund you.

If I have to cancel

You get a full refund, however short the notice. You can then book another time.

How to cancel

Your confirmation email has a link to manage your booking. Use that link to cancel.

If you need a different time

Cancel your booking, then book a new time. The same refund rules apply.

Your legal right to cancel

TODO(liliana): approved wording on the 14-day cooling-off period for a service booked online, from your indemnity provider or a professional body (PRIVACY_AND_COMPLIANCE §7)